I don't believe Brighthouse puts forth a concerted effort to lie about their service when there are outages. The technicians on the phone are just reading the results of their network analysis equipment and if "all systems are go" on their end, the reasonable assumption would be an equipment error on the user's end or a general user error. The problem lies in the limited types of analysis that the phone technicians can do from their vantage point.

The real problem lies with Brighthouse's lack of communication skills with it's customers on a large scale. Their website is one of the most counter-intuitive I've seen. I would expect MUCH better from my ISP, period. The website is a hub of communication that most of it's customers will go to when having any type of issue and it's sole purpose, seemingly, is to get you to purchase their services; of which it's STILL counter intuitive to use. They could also have a dedicated channel for non-digital TV users that diseminated information about their services and for digital users (with the digital "box") they could have an interface that allows for the customer to get different information "on-demand".

I spent hour on phone on Saturday with them. Blaming my equipment and me for the issues. It's really not good when a company lies to it's customers. UVerse - please come to my area so we can have some competition with these liars.