ORLANDO, Fla. — The breach is said to include some personal data of many of Duke’s in some of the 8M customers.
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Some of the data that may have been obtained by an unauthorized third party could include account details such as utility account number, date of birth, email address, name, property and/or mailing address, meter number, phone number, last four digits of Social Security numbers for residential customers, and the last four digits of federal tax IDs for businesses
In May 2024, a third party may have obtained certain customer information from our public website. Duke Energy takes the security of your information seriously and we employed prompt actions to help further protect customer accounts. However, it is also important to us that you are well informed of the details associated with this matter.
— Duke Energy
Below are some Key Points Duke Energy wants customers to know
- We’ve conducted an extensive analysis of the circumstances that enabled the outside party to garner customer information.
- There is no indication that passwords, financial data, or entry to online profiles through My Account or through our Business Experience portals were exposed.
- Our cybersecurity team collects millions of data points daily and distills information that poses potential threats into actionable alerts which prompt us to continually strengthen our systems.
- Since the occurrence, several advanced modifications have been implemented to the public website to help ensure added security for our customers.
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As a courtesy, Duke is offering 12 months of free credit monitoring and other supplemental features to eligible customers affected through Experian.
If you have more questions you can check out the entire statement and QnA by Duke HERE
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